1 reviews | Active since Sept 2014
POOR SERVICE
I have an MTN data contract that comes with a laptop. I had the contract for more than 3 months now. From the time I took the contract until present I have had endless problems. Every time I get onto the internet it stalls and eventually gives an error message that there is no network. I have taken it to various MTN shops and there is nothing wrong with the device. They suspect that the area I am in does not have any network. I called the call center and logged a complaint last week. They promised to get back to me in 5 days time and I have received no response. I am currently doing my Masters dissertation(this is the main reason for me taking the contract) and I have been unable to use the internet at all. I had to suspend my studies because of this. My question to MTN is why sell a contract to people when there is no network coverage in their area. This is clearly a breach in contract. I am keeping to my end by religiously paying my account and you where meant to keep yours by providing the service which is a clear breach. Please can someone look into this because I am paying for something I am not able to use.
We are truly sorry for any inconvenience caused. We can confirm that the store was to confirm your address details and check what type of coverage is available in the area.
Please complete the template below and send it to *** for a technician to be sent out to your premises to assist with the problem.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused. We can confirm that the store was to confirm your address details and check what type of coverage is available in the area.
Please complete the template below and send it to *** for a technician to be sent out to your premises to assist with the problem.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,