1 reviews | Active since Sept 2015
Poor service
I have 4 contract with MTN and one of the contract that most gave headache is the data line, I took up a data contract with mtn for 2GB normal data and with an additional 2 GB Night Express they told me that the night express is from midnight till 06H00 am daily and when i got my bill i had to pay more double the subscribtion fee and it went on for 3 months and during this whole time i ask them what is going on and they were passing the buck like no bodies business I was so ****ed cause i never enjoyed the night express for 3 month instead i have an account that they refused correct due to their neglegency... I AM GATVOL WITH MTN THEY DONT GIVE A DAMN ABOUT US THEY ARE JUST A LOT OF CROOCKS. <br> <br> now recently i upgraded and my total subscription is about R900 but i have been Billed for 2 Consecutive months amount of about R1660 and R1774 respectively and they still cant ****ing account for that.. I AM GOING TO TERMINATE ALL THESE ****** CONTRACTS I HAVE HAD WITH THEIR POOR SERVICE.
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your the invoices for the data number ending with 8888 and see that you were billed for packet switch data call charges which is internet usage over and above your month data bundle provisioning.
The additional charges might have been generated after you've used up your 2GB data bundle provisioning that is available from 06:00am till 24:00pm everyday. We've now requested our Billing Department to validate the usage on the invoices in question. The reference number for the request logged REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your the invoices for the data number ending with 8888 and see that you were billed for packet switch data call charges which is internet usage over and above your month data bundle provisioning.
The additional charges might have been generated after you've used up your 2GB data bundle provisioning that is available from 06:00am till 24:00pm everyday. We've now requested our Billing Department to validate the usage on the invoices in question. The reference number for the request logged REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
