MM
Masekwati M
1 reviews | Active since Jul 2012
25 Aug 2015, 10:23
poor service
I have been querying my payments from June with mtn which was not reflecting on their side ,I went to mtn store Kolonade and left proof of payments I don't even remember how many times ,until I got reffered to the legal department because the account was blocked,I scanned through POP on the 11th of August, received an email on the 18th of August to say pop has been received and block lifted ,today on the 25th of August I am back at the kolonade store there is still a block on my account ,I cannot do a sim swap.This is the poorest of the poorest customer service Mtn ,I cannot wait for this contract to end
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MTN South Africa's replyOfficial
25 Aug 2015, 14:21Hello TIVI,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply25 Aug 2015, 14:21
Official
Hello TIVI,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,