POOR SERVICE!

My phone was booked in for repairs on 28/02/2015, no one from MTN contacted me with the feedback regarding the repairs. I later contact MTN a month or 2 after to find out what's happening, was told that I have to pay +R4000 and I refused and only paid the R330 for my phone to be returned as it is. Went to the store on 01/06/2015 to fetch my phone only to find that there is more damage on the phone and I refused to take the phone because it was not in the condition they took it in. <br> <br> The screen was cracked and the side key was missing, on the \technical repair form"it clearly stated the damage on the phone. So now I get a report that the phone was damaged when they received the phone and according to my knowledge and the person who booked in the phone for repairs"