nM
noluvo M
1 reviews | Active since Mar 2013
04 Aug 2015, 15:03
POOR SERVICE
NO RESPONSE AFTER I LOGGED MY COMPLAINT AND NO ONE IS WILLING TO HELP , YOU GUYS JUST FORWARDING EMAILS ALL OVER THE PLACE BUT NO ONE BOTHER TO HELP ME .<br> <br> I AM VERY ****ED OFF WIT YOUR SERVICE GUYS ITS DISGUSTING I THINK YOU NEED NEWS PAPER AND SPEAK OUT YHOOO
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Replies (1)
MTN South Africa's replyOfficial
20 Aug 2015, 16:11Hello noluvo,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that as per the previous response, your claim was approved and an excess of R350 was required.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that as per the previous response, your claim was approved and an excess of R350 was required.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply20 Aug 2015, 16:11
Official
Hello noluvo,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that as per the previous response, your claim was approved and an excess of R350 was required.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that as per the previous response, your claim was approved and an excess of R350 was required.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,