NT
Napogadi T
1 reviews | Active since Jul 2015
29 Jul 2015, 10:34
Poor service
Greetings ....Very disappointed with Mtn Insurance department .It is now almost a month since I claimed from mtn insurance even now I'm still waiting for them to replace my phone.I struggled to backlist the phone it took me days to get ITC number.If that is not enough I tried to call them and also email them. Calls does not go throw and their responds to my email they keep on postponing my query. I did SIM swop meaning that is all I have.My payments are upto date both (top up and insurance ) Reference from the store #***5 and email Reference number#***8...mobile
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Aug 2015, 11:06Hello Handsofangels,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the insurance claim was declined because the device was used with a different number to the one we have on record. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the insurance claim was declined because the device was used with a different number to the one we have on record. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 11:06
Official
Hello Handsofangels,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the insurance claim was declined because the device was used with a different number to the one we have on record. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the insurance claim was declined because the device was used with a different number to the one we have on record. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,