bS
bianca S
1 reviews | Active since Jul 2015
28 Jul 2015, 18:33
Poor service
So I call the call centre and after holding for 55 mins I decide to hang up and send an email to their customer service. Its a month later and I am still waiting for feedback. <br> furthermore i really would not like audio adverts from their call centre when i try to make a call.How do I opt out?
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Aug 2015, 15:11Hello smithfrancis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent your request to marketing for them to consider.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent your request to marketing for them to consider.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 15:11
Official
Hello smithfrancis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent your request to marketing for them to consider.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent your request to marketing for them to consider.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,