SM
SANET M
1 reviews | Active since Jul 2015
27 Jul 2015, 13:08
POOR SERVICE
MY SON HAS A CONTRACT WITH MTN WHERE HE WAS SUPPOSE TO BE BILLED R349 PER MONTH, FROM THE START HE HAD PROBLEMS BECAUSE INSTEAD OF R349 PER MONTH HE WAS BILLED MORE,EVERY TIME HE PAID THE WHOLE AMOUNT.THIS IS STILL ONGOING, HE WENT TO MTN STORE IN MODIMOLLE AND PRETORIA AND THEY SEND IN COMPLAINT, I COMPLAIN IN EMAILS TO THEM UNTIL DATE NO RESPONSE, TODAY HE GOT A SMS STATING THAT IF HE DOES NOT PAY R 1710 SOMETHING RAND HE WILL BE HANDED OVER., MTN ALLREADY SUSPENDED ALL HIS CALLS. THIS IS VERY POOR SERVICE.ME MY HUSBAND AND MY SON IS WITH MTN BUT WITH THIS POOR SERVICE WE ARE MOVING TO ANOTHER SERVICE PROVIDER
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MTN South Africa's replyOfficial
10 Aug 2015, 16:46Hello sanetmyburgh??45,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract is R349.00 per month. However in October and November 2014, the bill was more than R349.00 due to data charges, however a credit of R1 052.65 was passed to rectify those charges. Currently the account is in arrears due to non payment, the last payment received was in March 2015. Should your son have made any payments after March 2015, please forward those to our offices so that the payments can be allocated and the account status updated accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract is R349.00 per month. However in October and November 2014, the bill was more than R349.00 due to data charges, however a credit of R1 052.65 was passed to rectify those charges. Currently the account is in arrears due to non payment, the last payment received was in March 2015. Should your son have made any payments after March 2015, please forward those to our offices so that the payments can be allocated and the account status updated accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply10 Aug 2015, 16:46
Official
Hello sanetmyburgh??45,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract is R349.00 per month. However in October and November 2014, the bill was more than R349.00 due to data charges, however a credit of R1 052.65 was passed to rectify those charges. Currently the account is in arrears due to non payment, the last payment received was in March 2015. Should your son have made any payments after March 2015, please forward those to our offices so that the payments can be allocated and the account status updated accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract is R349.00 per month. However in October and November 2014, the bill was more than R349.00 due to data charges, however a credit of R1 052.65 was passed to rectify those charges. Currently the account is in arrears due to non payment, the last payment received was in March 2015. Should your son have made any payments after March 2015, please forward those to our offices so that the payments can be allocated and the account status updated accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,