Poor Service

On the 18th July, I had my phone ****** out of my bag, that was on my shoulder at Mr Price Galleria and once I'd realised what had happened, I ran to MTN, a couple of shops down to report and block my phone, but all service agents were busy. One of the customer service agents came to the front of the store where I was standing with my daughter and I quickly asked him to please give me the number to phone to block my phone, but he said I would have to wait my turn to be attended to as there were other customers before me. He could clearly see that I was distraught, as I'd told him what had happened, but that didn't stop them all ignoring me. I was very disappointed that there were not enough agents to assist customers and the fact that in a case of emergency, the staff don't assist as all I was asking for was the number so I could cancel it myself. I only realised later that day (after the shock had subsided) that only my sim card is with MTN but they are not my service provider, but needless to say I was not impressed by the lack of assistance from your service agents!