Poor service

I lost my phone on 22 June 2015.I faxed the claim form on 3 July 2015.I waited with no feedback.I went to the MTN store Centurion. I dealt with Philisiwe who advised that I send an email. <br> I then sent the email on 10 July 2015.I waited with no feedback. <br> I went back to the store on 17 July and Phili asked me to send her the email so she can send it to the Supervisor. Again, I waited with no feedback. <br> I sent Phili an email on 22 Jul to check progress. She said, its approved come get the phone. <br> Excited, went to the store waited on the queue for about 30min only to be told they don't have stock. REALLY? The attitude Phili gave me.No apology, no empathy, only said She didn't know. <br> She then checked on the system to see which branch had stock, to which Forest Hill had. She phoned them, asked them to reserve it for me. <br> I got to Forest Hill this evening, Japhta asks me for the approval letter which I didnt know of. He phone Philisiwe to check if she had it only to hear that she saw the approval on the system and didn't have the letter either. <br> This is so frustrating, appalling and unacceptable. If its not strike its this! Somebody, Can I get the service m paying for. <br>