RVdM
Roviette Van der Merwe

1 reviews | Active since Oct 2010

22 Jul 2015, 19:15

Poor service

Customer care <br> Good day it's almost impossible to get through to one of MTN's consultants the line is always busy.<br> Secondly the quality of signal is poor in my suburb (Protea park, Rustenburg 0299), and the only way to report this is to contact them How on earth is it possible as I mentioned above! <br> They don't have an option on their web site to complain about their poor service!!!<br> I thought when MTN offered me an LTE sim card the signal will improve but it's still the same not even to talk about the \ 1 gig data that you will get for free when you swop to the LTE sim card "<br> I've tried several times to get hold of a consultant but it seems like it's impossible between poor service (hold on for 10 minutes then they cut you off) and poor signal quality. <br> I think my last resort is Hello peter <br> """

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Jul 2015, 12:16
Official
Hello rvdbank,

Thank you for your post

Apologies for the delayed response and inconvenience experienced.

Please find the link of network coverage link and send it to ***.

http://goo.gl/1Tu3dZ

Regards
Bongi

Best regards,