POOR SERVICE

I cant beliv the hassle the MTN is putting me through just to get a simswap,i lost my phone last Sat(11/07/2015),i called the call center on thursday morning trying to get a sim swap,the call centre agent asked me the security questions and told me thatthe verification was correct and i should wait for 24 hours to get it done.then by friday morning still my simcard was inactive,I destroyed it, so on Friday afternoon i bought a new phone with a new simcard,I tried doing the self service simswap but I failed so I called the call centre again on Sat(18/07/15)morning but this time I failed the security question and was asked to fax my ID copy and affidavit,which I did 5 times,then on Monday I called but they told me they'd problems with the faxes,so Aubrey gave me his email address,I emailed the docs ,but he returned to me with the message that the date on the ID should be the same with the one on the affidavit,its been over a week no but no simswap,this is ridiculous nonsense.who can assist me with this or should i go to other service providers,because i didnt ask to be in that accident and for my phone to be ******.im unreachable over the phone at the moment,only email.