Poor service

I've never been so disappointed by a network provider like this before. I held on the phone for 3 hours just to not get the help I needed to make it worse the call center agent was rude after I told her that I'm unhappy about the service I received since all I wanted is to reactivate my simcard is that so hard to do???I'm a very unhappy customer that will be waiting for another 48hours just for the sim to be active..what a nice way to end the year