ZZ
Zama Z
1 reviews | Active since Jul 2015
13 Jul 2015, 09:54
Poor service
I took a contract phone from mtn eastgate after after 3 months the phone jammed it didn't touch as it a sumsung A5 so i took it back after few weeks they told me i have to pay for the phone to be fixed only to find ot that sumsung was gonna fix it for free and the lady who assisted me did not bother to tell me that.My phone is still with them from June till today i don't have a phone but am paying for the phone that is not even with me<br> and they had a nerve of telling me that it is not their job to call their repair center and ask about my phone
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 15:41Hello KHWEKHWE@7,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you in any way.
Unfortunately you have not provided us with the relevant information to enable us to investigate the matter.
Please note that you can contact the repair centre directly for assistance, just ensure that you have the handset's IMEI number or job card when calling the repair centre.
You can contact the repair centre on ***.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you in any way.
Unfortunately you have not provided us with the relevant information to enable us to investigate the matter.
Please note that you can contact the repair centre directly for assistance, just ensure that you have the handset's IMEI number or job card when calling the repair centre.
You can contact the repair centre on ***.
Kind regards
Letumile
REQ:***
MTN South Africa's reply21 Jul 2015, 15:41
Official
Hello KHWEKHWE@7,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you in any way.
Unfortunately you have not provided us with the relevant information to enable us to investigate the matter.
Please note that you can contact the repair centre directly for assistance, just ensure that you have the handset's IMEI number or job card when calling the repair centre.
You can contact the repair centre on ***.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you in any way.
Unfortunately you have not provided us with the relevant information to enable us to investigate the matter.
Please note that you can contact the repair centre directly for assistance, just ensure that you have the handset's IMEI number or job card when calling the repair centre.
You can contact the repair centre on ***.
Kind regards
Letumile
REQ:***