Poor Service *** ***)

To whom it may concern. 2 NEW ADD ON CONTRACTS opened on my account without my request or agreement.When these 2 lines where being processed l tried calling MTN to block them as l was getting authentication messages to say the orders has been approved but the Agent told me there’s nothing we could do to STOP this. The next day another line was approved again and the order was completed and again nothing could be done to STOP this,was advised to go to nearest store and report the ***** that happened on my account. Monday morning rushed to MTN Eastrand mall was told to go and get an affidavit and certify my ID which l did and came back handed over those documents to the sales consultant that was now on the 2nd of March. Till then l had no feedback as the sales consultant advised it will take 7-21 days for my query to be resolved. Tried to do follow up during the course of the month but nothing was done on my CASE. 2 Newlines were added on my invoice which are DUE to be paid this means my services will be disconnected on the 7th of April beacause l paid what l knew l was owing.

Went to the store to do a follow up on Thursday only to be told that my CASE is still open no one has attended to it and the invoice is due to be paid.l have all the authentication messages that were sent when all this was being processed. Please assist as this is from the 26th of February 2021.

Regards Pinkie ***