Poor service

I was due for an upgrade and contacted the direct sales department. The application was processed and approved. I was advised that the handset will be delivered to me within 3 to 7 days. Today I called the call centre and 1st agent did not even ask for my details and gave me a number for DSV to track the delivery. I contact DSV who was unhelpful and requested a ref or order number which was not given to me. I called MTN again and the agent advised that she is working from home and cannot assist me. She also did not ask for my details. I asked for a manager. She put me on hold and cut the call. I then called MTN again and this time Asanda answered she asked for me details and attempted to assist me.

I just think that the service is unacceptable by the two agents. The calls are recorded however not sure if this can be tracked. I still dont know when I will be receiving my handset.