Poor service

I have a problem with my phone. It just switched off and does not want to switch on. The battery was not flat and I had this phone for 5 months now.

I took it into the MTN store at the Glen shopping centre on Tuesday, 29th October 2019. I was informed by Solly that the phone will be collected by Thursday and I can call the repair centre on Friday.

I called the repair centre on Friday and they had no collection of the phone. The repair centre informed me, to call the store and check if the phone was collected. I called the store and the consultant said the manager is the only one who can check if a phone has been booked in for repairs. Upon asking to speak to the manager, I was informed he was gone to the toilet!

I called back about 45 minutes later and spoke to Bongani who was the manager. Bongani said it's the first time he was hearing that a phone needed to be booked it and that he was looking at the phone as we were speaking. He apologized on behalf of Solly but offered no solution. I asked him when will the phone be collected, he said Monday or Tuesday. He couldn't confirm. He also imp**** I should come back to the store to sign documents. I informed I already did the paper work and signed all the documents.

I am appalled by this level on service from MTN. From being told that I can't speak to the manager because he is in the toilet to my phone being left in the store for 3 days with no update. I am a business person and I need my phone. My question is, if I didn't call in on Friday, was my phone ever going to be sent to the repair centre? Bongani still has the audacity to imply I come into the store and resign documents. Not considering my time and my petrol going up and down to MTN because they can't do their job!

So, at the moment my phone is still at the MTN store awaiting collection but the collection can not be confirmed. So where does that leave me. I am a client and a loyal one. I will not renew this contract once done.