LS
Laverne S
1 reviews | Active since Nov 2017
10 Nov 2017, 06:59
Poor Servcice
Good Day
This is unexceptionable people pay your company to provide a service and you cant even deliver the service provided to your customers. I was told that the pro rata will be loaded onto the sim and thereafter the 2 GIB DATA will be loaded on the 6th of every month. I is already the 10th and still not data was loaded......... What are you trying to **** your dam customers?
Please get back to me with the outcome ASAP.
Thanks
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Replies (1)
MTN South Africa's replyOfficial
13 Nov 2017, 09:17Dear Laverne,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had. Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Kindly note the 2GB Data bundle has been loaded and is currently active on the network. Going forward you will receive your monthly bundle allocation on the 14th of every month.
After analyzing your problem and conducting several reviews and we found that the issue originated from some staff changes. We are extremely sorry and to ensure that this will never happen again, we are creating world wide training session among our all staff.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply13 Nov 2017, 09:17
Official
Dear Laverne,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had. Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Kindly note the 2GB Data bundle has been loaded and is currently active on the network. Going forward you will receive your monthly bundle allocation on the 14th of every month.
After analyzing your problem and conducting several reviews and we found that the issue originated from some staff changes. We are extremely sorry and to ensure that this will never happen again, we are creating world wide training session among our all staff.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,