MD
Mark D
1 reviews | Active since Mar 2009
25 Jun 2015, 08:34
Poor retentions attitude
I was recently a victim of a home invasion ******* and my cell was ******, I bought a cheap phone to last until my household insurance paid out, which has almost been 6 weeks. the cheap phone broke, so as I am only 3 months from upgrade, I decided to request an early upgrade from MTN. As I have been a loyal customer for 15 years I expected that they could help me out. I went to the 14th ave offices and spoke with the receptionist who called the retentions dept. They didn't even send anyone down to speak to me and flat out declined my request. If this isn't resolved they will lose me to Vodacom when my contract is up.
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Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 14:17Hello Duffield,
Thank you for your post.
Please accept our apologies for any inconvenience caused, we understand your frustration of not having a cellphone.
Our records show that the early upgrade request was declined as per policy and there was also a returned debit order which hindered the request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused, we understand your frustration of not having a cellphone.
Our records show that the early upgrade request was declined as per policy and there was also a returned debit order which hindered the request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply30 Jun 2015, 14:17
Official
Hello Duffield,
Thank you for your post.
Please accept our apologies for any inconvenience caused, we understand your frustration of not having a cellphone.
Our records show that the early upgrade request was declined as per policy and there was also a returned debit order which hindered the request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused, we understand your frustration of not having a cellphone.
Our records show that the early upgrade request was declined as per policy and there was also a returned debit order which hindered the request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***