MS
Megan S
1 reviews | Active since Oct 2018
14 Jan 2019, 16:03
Poor retention services from MTN!
After multiple emails that I have sent to retentions@mtn (because according to the consultants in the MTN stores I can only communicate about cancellation of contracts via email) and informing them that they have overcharged me after my contract was already cancelled, I still have not received the overcharged amount back. I have sent so many emails and after waiting 3-5 days, I have to re-state my case because a different consultant handles my case every time. This is so frustrating! I will not recommend MTN to anyone due to their very poor service when it comes to cancellation of contracts!
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Replies (2)
MTN South Africa's replyOfficial
15 Jan 2019, 09:14Good day Megan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the Retentions department, we will investigate the matter and provide feedback as soon as possible. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the Retentions department, we will investigate the matter and provide feedback as soon as possible. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply15 Jan 2019, 09:14
Official
Good day Megan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the Retentions department, we will investigate the matter and provide feedback as soon as possible. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the Retentions department, we will investigate the matter and provide feedback as soon as possible. Warm regards, Jessica John Complaints Management Team
Best regards,
MS
Megan S's updateReviewer Update
15 Jan 2019, 10:37Dear Jessica,
Thank you for your response. If a consultant could please respond to me via email I would greatly appreciate it. My email address is ***
I am currently out of the country and will not be able to answer calls from my SA cell number. If someone would want to phone me, my number is +***8
MS
Megan S's update15 Jan 2019, 10:37
Reviewer Update
Dear Jessica,
Thank you for your response. If a consultant could please respond to me via email I would greatly appreciate it. My email address is ***
I am currently out of the country and will not be able to answer calls from my SA cell number. If someone would want to phone me, my number is +***8