Poor response to query

I sent MTN "Customer Care" an email on how to go about ordering a PREPAID SIM card. Simangele Prudence Ntuli rep**** on the 01/11/24, that I must go on the website. I responded by addressing my email to the "CUSTOMER CARE MANAGER ", asking why the consultant is referring me to the website & why there's a "customer care" email!!! On 04/11/24, Vuyo Manyane, responded by informing me to go to a store. I responded by asking Vuo if he is the "CUSTOMER SERVICES Tel "? My query is: HOW DO I GO ABOUT ORDERING A PREPAID SIM CARD ONLINE (ON THE WEBSITE).