Poor Response Time !

Slow turn around time on my husband’s case

I called MTN on the 1st October 2018 to cancel my contract with them and make the number available on pre-paid. The lady informed me, my contract had been upgraded some few weeks before I called. She then asked me to send them an affidavit stating I had not upgraded my contract and a certified copy of my ID. I did that on the same day (1st October)

Today is the 7th November 2018, nothing has been done by MTN. Instead they have started debiting the new / Increased amount - R821.00. No update is been given to myself by both the customer service and ***** department !

I am very frustrated and angry with MTN’s slow turn around time. I have given them a further 7 days to close this issue, failing which, I am reversing all the debit orders starting October / November,