1 reviews | Active since Jun 2015
Poor Response Re: MTN Bad Network
2nd time posting my Query, plse READ properly!<br> <br> Kindly note that I have been a loyal client of MTN for over14 years and would like to terminate my contract due to poor and inconsistent reception which has resulted in loss of income and potential business<br> As a Liberty Life Broker Consultant (commission earner), I am extremely frustrated that I cannot make outgoing calls on numerous occasions until I reach area with better reception. I can confirm that when I am on call and the signal is not \strong"the call immediately \""cuts\"" and therefore have to return the clients call's at my expense. Voicemail messages are a regular occurrence which confirms that clients are struggling to contact me although my cell phone is not off.<br> I finally attempted to try a Vodacom sim card and the reception was great compared to MTN ?<br> I would appreciate it"
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
