1 reviews | Active since Nov 2016
Poor response from insurance
<p>I sent in a phone for repairs on 25 September, to this date I haven't received it back. The number provided for insurance does not help. You hold for more than 45 minutes without an answer. Initially after pestering them they advised that I pay an excess which I did and sent them proof of pay on 8 November. This did not help either. I AM STILL WAITING!!!! My number is ********** </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***