MJ
Michel-le Jacobs
1 reviews | Active since Mar 2014
02 Nov 2015, 14:40
poor response and help
Dear MTN,<br> <br> On the 25th August i requested for 1gb data which i received and was happy with. the 21st September i got credited 8.25gb which i then called the call centre and asked for it to be removed as i didn't ask for it. a call was logged by one of your agents and no response was given. i then got debited R1360.00 on the 26/10/15 which was a shock for me as my contract is R530.00. i called the call center a call was logged and i had to follow up to get a response. eventually i got told i requested for self services 4 times which i know i did not do. on the 21st i got another 8.25gb and i called again and asked whats going on and it should be removed. now i am told that i will be debited that amount once again yet i kept calling to request for this to be removed as i didn't want it. <br> i have been with MTN for as long as i remember even though your network is terrible and still i renew my contract, to not get any help after i kept asking for help. i ask again... solve this matter as i WILL NOT pay the R1360.00 when i know i didn't request for or want this!!!! TERRIBLE TERRIBLE<br>
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MTN South Africa's replyOfficial
03 Nov 2015, 15:43Hello Michjacobs,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the billing department to investigate. As per the billing department no credit due for the 1GB data service charges.
As per the system information this service has been activated from your side via the MTN Active system. This service has been activated on the 25-8-2015 @ 16:17, prorate charge from the date this service has been activated on the invoice will reflect as R59.03, R16.86 and R12.65 Vat not included. Then on the 6-9-2015 @ 22:18. On the 16-9-2015 @12h40 and on the 17-9-2015 @13h25.
This service has been deactivated on the 2-11-2015.
The charges are valid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the billing department to investigate. As per the billing department no credit due for the 1GB data service charges.
As per the system information this service has been activated from your side via the MTN Active system. This service has been activated on the 25-8-2015 @ 16:17, prorate charge from the date this service has been activated on the invoice will reflect as R59.03, R16.86 and R12.65 Vat not included. Then on the 6-9-2015 @ 22:18. On the 16-9-2015 @12h40 and on the 17-9-2015 @13h25.
This service has been deactivated on the 2-11-2015.
The charges are valid.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply03 Nov 2015, 15:43
Official
Hello Michjacobs,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the billing department to investigate. As per the billing department no credit due for the 1GB data service charges.
As per the system information this service has been activated from your side via the MTN Active system. This service has been activated on the 25-8-2015 @ 16:17, prorate charge from the date this service has been activated on the invoice will reflect as R59.03, R16.86 and R12.65 Vat not included. Then on the 6-9-2015 @ 22:18. On the 16-9-2015 @12h40 and on the 17-9-2015 @13h25.
This service has been deactivated on the 2-11-2015.
The charges are valid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the billing department to investigate. As per the billing department no credit due for the 1GB data service charges.
As per the system information this service has been activated from your side via the MTN Active system. This service has been activated on the 25-8-2015 @ 16:17, prorate charge from the date this service has been activated on the invoice will reflect as R59.03, R16.86 and R12.65 Vat not included. Then on the 6-9-2015 @ 22:18. On the 16-9-2015 @12h40 and on the 17-9-2015 @13h25.
This service has been deactivated on the 2-11-2015.
The charges are valid.
Kind Regards,
Alice van der Merwe
***
Best regards,