CV
Craig V
1 reviews | Active since Oct 2015
02 Oct 2015, 11:08
Poor response
i have been trying to cancel my contracts for about 3 weeks.<br> call centres , in the shop on the phone constantly , no response from MTN it has already gone over into a new month , still no response , the worst company by far ive dealt with. there is a good reason MTN is losing ground to other companies , you are all bad at your job.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Oct 2015, 12:02Hello tfdjimmy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier , note that the matter has been referred to our retentions department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier , note that the matter has been referred to our retentions department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply04 Oct 2015, 12:02
Official
Hello tfdjimmy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier , note that the matter has been referred to our retentions department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier , note that the matter has been referred to our retentions department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,