HP
HARRY P
1 reviews | Active since Jul 2015
08 Sept 2015, 16:58
Poor Response
ANOTHER TWO MONTHS HAS PASSED AND STILL NO RESPONSE IN CONNECTION WITH MY OVERCHARGED ACCOUNT. I DON'T THINK MTN TAKE ANY OF THERE CUSTOMERS SERIOUSLY. I WILL STOP BOTH MY CONTRACTS AT THE END OF MY TERM.
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MTN South Africa's replyOfficial
09 Sept 2015, 09:16Hello potter10,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing was high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing was high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
MTN South Africa's reply09 Sept 2015, 09:16
Official
Hello potter10,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing was high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing was high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,