LR
Linda R
1 reviews | Active since Jun 2011
24 Jun 2015, 17:45
Poor Response
Complained about MTN not connecting my SIM, they said 4 hours after 4 days I wrote on hellopeter, MTN responded on hellopeter saying someone would contact me.<br> <br> It has now been 14 days without a working phone, got my bill on time but paying for something I still do not have. Thinking of porting to a better service provider as I can upgrade on 1st July 2015.<br> <br> I have no words for the POOR SERVICE from MTN.
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Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 15:16Hello loekie,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the sim swap was done and your sim card is now active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the sim swap was done and your sim card is now active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply30 Jun 2015, 15:16
Official
Hello loekie,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the sim swap was done and your sim card is now active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the sim swap was done and your sim card is now active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,