JJ
Jakes J
1 reviews | Active since Mar 2009
18 May 2015, 09:57
POOR RESPONSE
Please read my report and your comment below. My complaint is that I did not recieve my sms and data bundle. Now you are telling me to check my balances on Mtnactive. That is where I have checked it and I mentioned it in my report. You did not mention something regarding my problem.<br> <br> \Good Day<br> First of all
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MTN South Africa's replyOfficial
18 May 2015, 14:29Hello jakes1,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 14:29
Official
Hello jakes1,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,