LP
Lushan P
1 reviews | Active since Sept 2018
25 Mar 2020, 22:20
Poor resolve system
Mtn deducted more than my agreed installment and then I get told that I must wait for 72hrs for a response or a refund. 6X more than the agreed installment. Ridiculous service.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
01 Apr 2020, 12:24Good day Lushan,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for delay in response and any inconvenience caused by one of our touch points.
As per SR no : 1-***.
A credit is send through for approval for discounts not loaded on ***.
Total amount due R 1359.44.
We sincerely apologize for any inconvenienced caused.
Kind Regards,
Zamokuhle Ngubane
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for delay in response and any inconvenience caused by one of our touch points.
As per SR no : 1-***.
A credit is send through for approval for discounts not loaded on ***.
Total amount due R 1359.44.
We sincerely apologize for any inconvenienced caused.
Kind Regards,
Zamokuhle Ngubane
Complaints Management Team
MTN
Best regards,
MTN South Africa's reply01 Apr 2020, 12:24
Official
Good day Lushan,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for delay in response and any inconvenience caused by one of our touch points.
As per SR no : 1-***.
A credit is send through for approval for discounts not loaded on ***.
Total amount due R 1359.44.
We sincerely apologize for any inconvenienced caused.
Kind Regards,
Zamokuhle Ngubane
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for delay in response and any inconvenience caused by one of our touch points.
As per SR no : 1-***.
A credit is send through for approval for discounts not loaded on ***.
Total amount due R 1359.44.
We sincerely apologize for any inconvenienced caused.
Kind Regards,
Zamokuhle Ngubane
Complaints Management Team
MTN
Best regards,
LP
Lushan P's updateReviewer Update
21 Apr 2020, 09:35I am having the exact same issue this month. I can not understand why I am suffering due to *********** billing department. Sort out your error!!!!!!
LP
Lushan P's update21 Apr 2020, 09:35
Reviewer Update
I am having the exact same issue this month. I can not understand why I am suffering due to *********** billing department. Sort out your error!!!!!!
LP
Lushan P's updateReviewer Update
21 Apr 2020, 09:36If yourl are going to continue like this then I need to look for better service else where.
LP
Lushan P's update21 Apr 2020, 09:36
Reviewer Update
If yourl are going to continue like this then I need to look for better service else where.