Poor Resolution Process and Turn Around Feedback Times

#SR:*** The above reference number refers to a payment refund request, to which I had emailed on the 30 August 2023, correspondence emails back and forth with little iniative with regard to resolving my matter. I have lost all patients with the employees of the customer care team as they seem to care less about resolving my problem and cannot seem to grasp the skills of thinking out the box as to who to resolve a customers problem. They certainly are provoking me to escalate this matter further to higher authorities.