SL
Segale L
1 reviews | Active since Apr 2013
29 Jan 2016, 15:31
poor resolution of disputes
Its amazing how terrible MTN is at resolving customer queries.<br> I app**** for a contract at Stoneridge and waited the whole day for a reply. I had to keep following up and was repeatedly told that my situation is being handled by the \Vetting\" department but no one is able to provide their number or speak to their manager.<br> I called MTN and still no help. Whether they approve my contract or cancel it, is up to them as I no longer care, I just want a reply from this company. I think I would have got better service at Vodacom."
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Replies (1)
MTN South Africa's replyOfficial
01 Feb 2016, 09:45Hello Mobe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our Vetting Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our Vetting Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Zukiswa
REQ:***
MTN South Africa's reply01 Feb 2016, 09:45
Official
Hello Mobe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our Vetting Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our Vetting Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Zukiswa
REQ:***