TJ
Thinus J

1 reviews | Active since Jun 2015

22 Jul 2015, 13:57

Poor Reception and low connection speed

I have been experiencing poor reception with very poor connection speed since I moved into the SW5 suburb of Vanderbijlpark two years ago. I have logged a couple of calls to MTN and have followed various steps like resetting settings on my device, doing a sim swap etc but no improvement. The MTN website shows we get 3G coverage in the area but the best I am getting is edge. My neighbors are also experiencing the same problem.<br> <br> Some months back a lady from MTN call centre told me that technicians and engineers where busy working on the tower nearby and that I should give it a few days and see if there is any improvement. There has been no improvement in the signal strength as well as the connection speed whatsoever.<br> <br> My ref nr is: ***7<br> <br> Please address this matter as my MTN contract is running out in 2 months and I am considering moving to another service provider if the reception and connection speed does not improve.

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jul 2015, 11:09
Official
Hello ThJoubert,

Thank you for taking time to raise your concerns with MTN. Please accept our sincere apology for the delay in response.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards,
Michelle