Poor processes will no customer focus

My contract has expired with MTN and I called on 06 April 2015 to get my number converted from contract to pay-as-you-go. I was given a ***. After 3 days I called in spoke to Sydwell who said he can't help me, the problem is with contract department. Called again 2 days later and spoke to Ponsto who said it will be done, I must just be patience. <br> Called again yesterday (20/04/2015) and today (21/04/2015) still empty promises, I was also given an escalation ***. It's disappointing if a giant company like MTN fail to put processes in place to assist customers. <br> <br> Warm regards<br> Thelumusa