jS
junaid S
1 reviews | Active since Sept 2014
29 Oct 2017, 10:13
Poor processes from MTN
I've been in to the Cavendish store where I went simply for n upgrade! While my phone/bundle was chosen and they happend to have the stock by the way,I signed necessary paperwork and to my disgust and disappointment I was told that the main phone has been finalised and approved however the ",free" phone has. Process on its own that nobody can escalate and I just unfortunately have to wait between 1-,2 days.I was shocked!!!Mtn advertises these promotions in their booklets but not informing the consumer about a waiting period for the "system" to process the "free", phone!!!
This is absurd! As well as ********* business practice.
This was on the 27/10/2017 and its now on the 3rd day of processing god knows wht! 29/10/2017!
I have send an email to the regional manger on Friday who promises to get back to the consumer within 4hours.It is now 2days later with no contact!
+27 78 **********
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MTN South Africa's replyOfficial
30 Oct 2017, 10:40Good day,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation, this matter has been resolved and you have received your upgrade devices. I will as promised share this with the regional manager to take your feedback under advi*****t and ensure that your next visit to the store is a pleasant one.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply30 Oct 2017, 10:40
Official
Good day,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation, this matter has been resolved and you have received your upgrade devices. I will as promised share this with the regional manager to take your feedback under advi*****t and ensure that your next visit to the store is a pleasant one.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,