1 reviews | Active since Aug 2010
POOR POOR SERVICE ON UPGRADES
POOR POOR SERVICE,No wonder you lost 300 000 clients in the last month, now your chasing another customer with another 8 contracts away. On sunday I app**** for 3 upgrades online, On monday you online upgrades department calls me and tell me your poor DSV couriers does not deliver to third party anymore, how rediculous how do you deliver to other business customers. Anyway so after numerious E-mails to customer service at 22:54 last night Palesa Phoku responds that The online upgrade manager will contact me this morning, also the facebook team gave me number to call and they will arrange the 3rd party delivery. So waiting the whole day, now 13:40, no call from the upgrades departments, so take it on myself and call the nnumber FB team gave me The operator then first tells me the applications were cancelled, then I ask her lets then continue on the phone, we started and then the system threw her out telling her that I must go my nearest MTN store. This is rediculous, even if I am in SA, the closest store to me is 100km. Thanks MTN but it shows me that you do not want me. You the made your choice and chase another 8 contracts congratulations
