POOR POOR SERVICE...FRUSTRATING!

I am very frustrated with MTN repair centre. I bought a new phone on the 26-03-2015 which came with factory fault, the phone was freezing, cutting calls, screen going black, and when charged the battery runs flat within 5 minutes of non use. the phone is still under warranty. I handed it over at the Midrand HVR repair centre yesterday the 05-05-2015 at 16:15. The consultant who assisted me advised that collection reference will be issued today, the 06-05-2015. I made a follow up today at 10:30 as I had not received any feedback from the centre, they initially advised that the approval decision will be sent by 11:00 which I did. I was advised again by the consultant on the repair follow up number that the reference will be issued in the next 2hrs and that I should call after 14:00 which I did. I was however one of the bad luck clients who received assistance by one consultant called Sariba Suamado...whom I feel failed to attend to any of my requests or questions.<br> <br> Very sad that MTN fails to put the client at the centre. I deal with clients on a daily basis and I strive to always attend to their needs and assist. its very frustrating to be treated differently