poor poor service!
<p>Good day MTN</p> <p> </p> <p>Your service is terrible, I have never received such putrid service in my life before, honestly , I have had enough of your horrible service.</p> <p>I submitted a claim on the 11/05/2016 and was informed that your turnaround time is 5 working days today is the 7th working day but I haven’t received feedback???.</p> <p>The call center service is pathetic the waiting time for your call to be answered is extremely frustrating. When you call in you don’t get assisted as you hold for 10 hours, when you go to the stores you don’t get helped because MTN staff is awfully lazy and they are not friendly.</p> <p>I want this matter to be resolved ASAP because you quick to debit my account but slow to assist me. The person who will get this matter resolved must do it promptly because If don’t get feedback by the end of business today I’m taking this matter further.</p> <p>I can’t make use of the service I’m being debited for and want to be compensated for the duration I did not make use of the service I’m paying to make use of it when I have a device.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
REQ:***
Best regards,