Poor Poor Service

<p> </p> <p> </p> <p> </p> <p><span style="font-family: 'Arial',sans-serif; font-size: 9pt;"><font color="#000000">On 11 April 2016 I get my MTN Account and suddenly there is charge for an additional R433.25 (VAT incl) on my account for 3.4GB of data added. According to the consultant Mpo on 14 April (14:13) ref no *** this was activate via USSD code from the phone on 30 March, 31 March and 10 April. To date I don't even know what the USSD code is necessary to do such an action!! I request her to please de-activate the service from my account (A***) which she confirms is done by herself on the system.</font></span></p> <p><font color="#000000"> <br /></font></p> <p><span style="font-family: 'Arial',sans-serif; font-size: 9pt;"><font color="#000000">On 18 April (10:18) ref no *** I follow up regarding my initial question as to how this service was activated on my account if I did not do it but again the only explanation is that I did the activation and will have to pay the charges. My account for the past 6 billing periods has been R253.51 and suddenly this is now R686.74 - unfortunately I pay by debit order and should I stop the payment I will be blacklisted for a service I did not even request. There is an existing recurring data bundle on the contract which is more than sufficient and I also have got a separate data contract for the home so why would I request another 3GB of data?</font></span></p> <p><font color="#000000"> <br /></font></p> <p><span style="font-family: 'Arial',sans-serif; font-size: 9pt;"><font color="#000000">Again on 18 April (10:42 consultant Mike) ref no *** I am re-assured that the recurring self-service data bundle has been removed from the contract and just to make sure I contact MTN again on 22 April (9:55 consultant Lucky) who assures me that it has been cancelled. </font></span></p> <p><font color="#000000"> <br /></font></p> <p><span style="font-family: 'Arial',sans-serif; font-size: 9pt;"><font color="#000000">But this morning 12 May I receive 10 seperate SMS's from MTN informing me as follows:</font></span></p> <p><font color="#000000"> <br /></font></p> <p><span style="color: black;">Y'ello, you have been credited with 3.66GB Data and 100 Minutes. Please dial *141# for detailed balances.<br /> <br /> Y'ello! You've been successfully re-subscribed to the MTN 100MB bundle. See </span><span style="color: #555555;"><a href="http://www.mtn.co.za/"><span style="color: #0563c1;"><u>www.mtn.co.za</u></span></a></span><span style="color: black;"> for Ts and Cs<br /> <br /> Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 165MB FREE which expires in 5 days. Ts and Cs apply.<br /> <br /> Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 55MB FREE which expires in 3 days. Ts and Cs apply.<br /> <br /> Y'ello! You've been successfully re-subscribed to the MTN 300MB bundle. See </span><span style="color: #555555;"><a href="http://www.mtn.co.za/"><span style="color: #0563c1;"><u>www.mtn.co.za</u></span></a></span><span style="color: black;"> for Ts and Cs<br /> <br /> Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 165MB FREE which expires in 5 days. Ts and Cs apply.<br /> <br /> Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 165MB FREE which expires in 5 days. Ts and Cs apply.<br /> <br /> Y'ello! You've been successfully re-subscribed to the MTN 1GB bundle. See </span><span style="color: #555555;"><a href="http://www.mtn.co.za/"><span style="color: #0563c1;"><u>www.mtn.co.za</u></span></a></span><span style="color: black;"> for Ts and Cs<br /> <br /> Y'ello! You've been successfully re-subscribed to the MTN 300MB bundle. See </span><span style="color: #555555;"><a href="http://www.mtn.co.za/"><span style="color: #0563c1;"><u>www.mtn.co.za</u></span></a></span><span style="color: black;"> for Ts and Cs<br /> <br /> Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 1GB FREE which expires in 30 days. Ts and Cs apply</span></p> <p><font color="#000000"> <br /></font></p> <p><span style="color: black; font-family: 'Arial',sans-serif; font-size: 9pt;">Because of the above I am obliged to again contact MTN (14:18 consultant Lebohang) and is informed that the service has been removed despite the SMS's received and my account showing that 3GB of data is available?</span></p> <p><font color="#000000"> <br /></font></p> <p><span style="color: black; font-family: 'Arial',sans-serif; font-size: 9pt;">Please MTN SORT this out - in the first instance I did not do the initial request for this service and how many times would one have to follow up on a request for it to be correctly actioned. Why then give a reference number if the request is in any case not adhered to.</span></p> <p><font color="#000000"> <br /></font></p> <p><span style="color: black; font-family: 'Arial',sans-serif; font-size: 9pt;">Secondly I have been a very loyal customer of MTN <strong style="mso-bidi-font-weight: normal;"><u>from 1995</u></strong> (go check my credit record) but given the very poor service received in this matter I am definitely moving my accounts and will make sure that everyone knows how bad your service is. To you as a big corporate my small monthly account will not influence your bottom line but believe you me should I give service to my customers like this I would have been fired long ago.</span></p> <p><font color="#000000"> <br /></font></p> <p><span style="color: black; font-family: 'Arial',sans-serif; font-size: 9pt;">All I am asking is rectify the mistake, return my call and e-mail that I sent this afternoon because I have now made enough calls to you (MTN) to try and rectify this.</span></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>