TA
Travis A
1 reviews | Active since Nov 2013
30 Jan 2015, 11:59
POOR POOR SERVICE
I was a approved to receive a tablet and a modem on Wednesday, <br> <br> After lots of excuses and *********** sales persons i have yet to receive them.<br> <br> I have not been kept uptodate, the stores phone rings and rings, MTN customer service line rings and rings.<br> <br> The regional manger is blaming head office and head office doesn't take my calls.<br> <br> The tablet is a present that was supposed to be sent down on Thursday for this weekend. That isn't going to happen.<br> <br> Shocking service
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MTN South Africa's replyOfficial
13 Feb 2015, 09:13Hello Travis @ 15,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the data sim has been activated however your service concerns have been escalated to the regional office for corrective measure to be taken. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the data sim has been activated however your service concerns have been escalated to the regional office for corrective measure to be taken. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply13 Feb 2015, 09:13
Official
Hello Travis @ 15,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the data sim has been activated however your service concerns have been escalated to the regional office for corrective measure to be taken. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the data sim has been activated however your service concerns have been escalated to the regional office for corrective measure to be taken. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Best regards,