Poor poor service
<p>I cancelled my MTN contract 2 months ago and paid more than R10 000 cancellation fee. They still have not cancelled my line and are instead deducting monthly charges from that amount.</p> <p>They do not respond to my emails. I have spoken to numerous consultants.</p> <p>I am handing my account over to my attorney. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly reply to us with your id number or account number for us to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly reply to us with your id number or account number for us to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
My ID number is ***
K065723
My ID number is ***
K065723