CV
Chilli V

1 reviews | Active since Jun 2017

12 Jun 2017, 13:14

Poor,Poor Service

<p>I got a contract from MTN recently. Firstly,it took them a week to port my number correctly, due to a "system" faliure. In this period of time my other sim card was inactive for almost 48 hours. There have been neverending problems with the contract ever since. I am extremely disappointed. I set up a debit order meant to go off on the last day of every month. They didn't debit correctly and therefore I had to go into MTN and pay them the outstanding amount and wait for my sim to be unblocked for almost 24 hours (less than a month after recieveing the phone). I now recieved an sms saying that I owe them an amount of money, it's firstly NOT the end of the month! Secondly the amount that they claim that I owe is not even close to my monthly installment amount. They have threatened to hand me over to their legal team unless I pay immediately. I think that this is a little uncalled for seeing as the debit is only set to go off at the end of every moth and today is the 12th. I tried to phone the customer care centre, I got told that their systems are down and that I must phone and check again in two hours. I am at work, this is ridiculous! I have NEVER had such terrible customer service and I still have almost 2 years left on this contract. I am very appaled by this service provider not to mention the fact that their data bundles are ridiculously priced. I am seriously less than impressed....</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Jun 2017, 18:44
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.

warm regards

mike

Complaints Management Team
Reference Number: ***1

Best regards,