POOR POOR POOR SERVICE

Poor, poor, poor and more poor service from MTN & DSV road. Next week will be a month since we upgraded my mothers cellphone and still no cellphone has been delivered!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We went this route as we had very good experience and service last year when we upgraded another contract phone.

But then the struggle started.

• 1st delivery attempt on 2 August - failed due to her finger print not working (this usually happens in the shops also). • The driver informed her, he must leave now because he still needs to get to Balfour & JHB, but she must phone the HEAD OFFICE. he will come back on Friday, 4 August. • Well we phoned the HEAD OFFICE and got transferred all over the show, but eventually she got a OTP number. • 2nd delivery attempt on Friday, 4 August - NO SHOW. When phoning friday afternoon then they said they will come on Monday, 7 August. • 3rd delivery attempt on Tuesday, 8 August - failed again due to her finger print and the OPT did not work. Driver left again. • We phoned DSV road which transferred us to MTN who promised that they would send an email to make manual delivery. • But till present no delivery arrangements or OPT or any other instructions received.

I would appreciate it if somebody will take this seriously or let me know if I should think about cancelling ALL my contracts with MTN after all the years I stick with this network.