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mathew D
1 reviews | Active since Dec 2014
06 Apr 2016, 14:10
POOR POOR POOR SERVICE
I have recently been ported to MTN and it has been the worst decision in my life. My account was through autopage. They got liquidated and I got moved directly to Mtn. Prior to my account being moved I settled my contract in full to move over to Vodacom! Mtn have now moved me across to a more expensive plan and have not cancelled my account that I paid for...I have been trying to call the customer support center now for a 3 days and the systems are continuously offline. when you try lay a complaint the operator just hangs up!!!! I am fed up with this pathetic service and I WILL BE TAKING LEGAL ACTION AS MY CONTRACT HAS BEEN BREACHED.
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MTN South Africa's replyOfficial
08 Apr 2016, 11:25Hello Mathew.Dunn,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that if you've submitted a porting request and made payment for the port, we will firstly require the request & proof of payment as the number/account is still active on our network.
Kindly can we request that you send this information/request & POP to fax number *** marked attention Tim. I will investigate and resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that if you've submitted a porting request and made payment for the port, we will firstly require the request & proof of payment as the number/account is still active on our network.
Kindly can we request that you send this information/request & POP to fax number *** marked attention Tim. I will investigate and resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply08 Apr 2016, 11:25
Official
Hello Mathew.Dunn,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that if you've submitted a porting request and made payment for the port, we will firstly require the request & proof of payment as the number/account is still active on our network.
Kindly can we request that you send this information/request & POP to fax number *** marked attention Tim. I will investigate and resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that if you've submitted a porting request and made payment for the port, we will firstly require the request & proof of payment as the number/account is still active on our network.
Kindly can we request that you send this information/request & POP to fax number *** marked attention Tim. I will investigate and resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,