POOR POOR ONLINE SERVICE

I am extremely upset.

I took out a contract online last week followed all I was told to do and they were very quick to get my banking details so that come month end they can start deducting. However, after following up three times this week I get told Im still sitting in the pre-approved phase. They never received my documents etc. A WEEK! Tried calling the number provided to me via the MTN Whatsapp team can't get through try the chatbot the most frustrating thing ever. I know its not the person's fault but no answers can be provided just "sorry we didn't receive the documents" when I asked how much longer this would take now I get told sorry depends on the online queries and well you aren't even approved yet so... So I'm not approved yet Im told I am, you are sitting with all my details for decuations and GUESS WHAT I DONT HAVE A PHONE??? I want this matter dealt with today and I better have the device in my hands no later than next week!