POOR POOR DISGUSTING SERVICE FROM MTN.

For the past 2months I've sent my cellphone Huwaei P smart for repairs at MTN,I received a quotation and paid it. When I enquire about the arrival of my phone they requested a proof of payment;which I also sent and they told me lastweek that my phone is on it's way and I will get it before the week ends.

I phoned the call centre Yesterday and I was assisted by Brian who said the story concerning my phone is too long therefore I have a right to lodge a complaint since I told him I'm at that point now and he also gave me a number to call and refer my matter and that number I spoke to a lady who gave me an e-mail address of her Supervisor and she promised that by the end of business day the Supervisor will get back to me of which he never did.

What annoys me is that MTN IS STILL DEDUCTING MONEY FOR THIS PHONE BUT I DO NOT HAVE IT WITH ME....... I request MTN to send my phone back repaired or give me a new phone before this week ends.