POOR POOR CUSTOMER SERVICE ON DATA CONTRACT UPDATE

On 2 August 2023 I upgraded my MTN data contract to the 30G Anytime Platinum month to month data contract for which I had to make an upfront payment. To date that data has not been allocated to me. I've been communicating with MTN Customer Services on three occasions and the only reply I'm getting is that the complaint will be escalated and can take up to 72 hours. In the meantime I am completely out of anytime time data whilst I paid for 30G's a week ago and NO ONE can tell my why. I've been with MTN for many years and this is the first time I have experienced such utterly poor service. I need answers and my data TODAY.