1 reviews | Active since Mar 2009
Poor poor Customer service
I have never received such poor service in my life from on of the supposed leading cellular company in south africa. I have done an upgrade recently and i was unable to pay my contract for one month. Mt instalment is R369, in January i paid an amount of R400 and R500 in Febraury and March. My contract number has been suspended since January and i have made several calls to MTN with no success, the line get cut off and no one answers at the other end. Visited your Jabulani MTN branch the gentle was kind enough to assit however he couldnt becuase i was told that my account it with legal. On monday i sent an email to customer case and then i received an auto ref that my query will be resolved same. <br> <br> the references was MTN contract account [#***] and MTN contract account[#***] till today i have never received anything from this useless company and i regret doing an upgrade through MTN. This is rather the most dissgusting service i have ever received from any company. <br> <br> I just wish that someone will reply to me before i report this to the other social media like twitter, facebook. at this moment i cannot use my MTN number becuase of the suspension.
Thank you for bringing this to our attention via the Hello Peter website.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, there was arrears outstanding from January and only settled in March. Since the account is now up to date, the line has been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
Thank you for bringing this to our attention via the Hello Peter website.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, there was arrears outstanding from January and only settled in March. Since the account is now up to date, the line has been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
