POOR POOR CUSTOMER SERVICE

<p>Good day</p> <p>On the</p> <p>26/08 I sent through an email enquiring if and when my contract ends and my device is paid up how much my instalment would change by if I kept the data only contract</p> <p>20/08 I received n email advising that my contract will expire 04/10 and I can only migrate after</p> <p>31/08 I again sent an email with a signed letter attached stating my intent to not renew or upgrade my contract requested that the contract be terminated as advised on the 4th Oct</p> <p>07/09 I asked for a PDF statement as I was un able to access my statements via the link sent for a while now</p> <p>08/09 I was advised that the account is now locked and with legal and they unable to send me a statement<br />Which amazed me as I was able to use my services and they were not suspended, phoned in to get balance and was told by consultant that my balance is R 879.00, as per attached I made 2 payments after that date amounting to R400 (please listen to the call if possible I would also like a recording I believe I have a right to do so)</p> <p>12/09 I again received an email from M. Modjadji which stated "please find attached statement" there was no attachments so I responded and said there is no attachment</p> <p>Today I received a call from NL Attorneys was told that my balance on the acc is R1400? ?? I FAIL to understand how from the 08 -22 September my account went from R 879 to R1400 that minus R400 paid???</p> <p>If I can please receive a statement which shows where this R1400 minus R400 paid comes from so I can seek advise on how to further proceed. The urgency with which this matter is treated will be highly appreciated before the account accumulates and balloons again in a matter of days.</p>