poor pethetic disgusting servi

My name is Rebaone Mothoagae am experiencing a very pathetic disgusting service from the agent as well management. I booked my phone in for repairs hence m having insurance with them was told that it will take 14 to working days. I believed them. After a month went back to mtn to check because its already and no one has updated me yet about my phone. I got there nor staff could understand what's happening. Was told to come back again after a week. The agent who assisted me is Arndt. It's useless to have insurance mtn and they can't assist. Mtn thank you for your poor pathetic disgusting service. Wouldn't advice people to take insurance with Mtn. The worst is the store manager who cant keep the clients happy instead he lie making empty promises can't keep his words. M not happy at all even now from the store again #stories again and lies again# Mtn Brandwag Bloemfontein wish you all the best with that pathetic service